Terms and Conditions

Assetsoft Terms and Conditions

Assetsoft is a digital solutions provider focused on integrating multiple systems and ERP software. Its services include but is not limited to advisory, outsourcing, PropTech and software solutions.

Assetsoft-proposed solution can be different for every customer. As such, initial agreements dictate the length of service and the responsibilities and benefits of both parties.

General terms

The Assetsoft website, its contents, and information belong to Assetsoft. The content uses third-party links solely as a reference. The site is exclusively to provide information regarding available solutions, services, benefits, and contact channels.

Site usage

The Assetsoft website aims to provide all the necessary information for clients to make an informed purchase. Outside of the blog, all the information comes solely from the company's experience with previous clients and the provided solutions.

Visitors can use the site and content to reference our service for their interests or as a reference in third-party content. That said, no ownership is transferred when using said content for such a purpose. Assetsoft is the sole proprietor of all content within the website—except for links to third-party entities.

Additionally, you may not alter or copy the content for any direct financial gains. You are only allowed to show the content—precisely as presented—to refer to the company or services. Assetsoft must directly approve any usage outside those mentioned.

Copyright

Assetsoft owns the website and all content in it. You may download or use it for non-commercial and referential purposes. However, financially oriented uses must be approved by the owner of the content.

Third-party links

The contents in the website and blog may link to third-party websites related to the services or the information provided by the company. Assetsoft provides these links for convenience and educational purposes. However, the sharing of these links does not imply endorsement of the opinions contained in them.

Assetsoft has no control over updates done to these links. The company is not responsible for updates and changes to the linked content that could alter the factual information referenced.

Downloads

All downloadable content provided directly by Assetsoft is free of software viruses and harmful codes and programs. The company is not liable for any downloadable content supplied by third-parties links and entities—even when referenced by proprietary content.

Warranty disclaimer

Liability limitations

In no event will Assetsoft be liable for any damages caused by entities outside of the company's control. That includes—but is not limited to—client resources and staff, software misuse, natural and third-party influences, and improper use of the software provided by Assetsoft or other parties involved in the service.

Assetsoft is only liable for mistakes and damages caused directly by the assigned teams. Any harm or mistake done by the recipient of the service is the sole responsibility of the said recipient. Assetsoft is not liable for any damage and/or losses caused by misuse of the integrated software.

By using Assetsoft website in any way or form, you agree to these liability limitations and renounce any indemnification rights for your conduct within the website or use of the content on said website. Every visitor and client is solely responsible for their actions before, during, and after visiting and using the content in this site and services offered by Assetsoft.

Privacy

Please, refer to the privacy policy provided for more information on the subject.

User conduct

By entering, viewing, using, and referencing the site, you agree to use the website and its content solely for lawful purposes. You also agree not to compromise the security and accessibility of the website by taking any action. That includes—but is not limited to—altering the content, accessing content not intended for you, and threatening the stability and uptime of the website.

Refund policy

Refund terms depend entirely on every agreement and the clauses contained in them. Clients will only be eligible for refunds if they abide by every instruction and responsibility laid by said written agreement.

Please, refer to your service contract for more information about refund eligibility.

Service-specific terms

All services offered by Assetsoft focus on integrating multiple digital tools for better accessibility. Assetsoft does not provide complete implementation services for new software previously unused by the company, nor does it offer support for software not included in its catalog.

Every service begins and abides entirely by the written agreement between Assetsoft and the client.

Initial agreement

The initial agreement must come from a mutual consensus, where Assetsoft dictates the direction of the service and clauses. The client has no right to create a contract, but they can discuss and negotiate specific terms and clauses. The written agreement will only be signed after both parties have agreed to its entirety.

Said agreement shall work for reference at all times. All disputes, arguments, discussions, questions, and doubts must be solved by referring to the signed contract. The contract must also detail every aspect of the service, including but not limited to the term, software, client requirements, methodologies, benefits and responsibilities, refund policy, and deadlines.

Agreement period

The agreement period dictates when the hired service will begin and end. Depending on the service, Assetsoft may provide an exact period or an estimated delivery time. Both parties must agree to said period, and the client has no right to request results or final delivery earlier than detailed by the contract.

The client can request updates and previews of how the service is progressing. However, Assetsoft is not responsible for providing said updates and previews immediately. The service only begins and ends as defined by the contract. For modifications, read the corresponding section.

Changing and adding services

Assetsoft offers a variety of services, solutions, software, and methodologies. The initial agreement details the extent of the specific hired service. Adding more services might be desirable as the term runs, but that requires an additional agreement.

If the client desires to change their current service or add another service, a request is necessary. If Assetsoft agrees, both parties must draft another agreement. The new deal will depend on what the client desires, and it can range from an entirely new contract to modifying the current one.

The time taken to draft, sign, and execute the new contract is not part of the term defined by the initial agreement. The new written agreement must specify a new starting date and the deadline for the new service.

Initial agreement modifications

Both parties can modify the initial agreement depending on how the service progresses and whether external factors compromise any of the clauses within the contract. However, the first agreement must account for different scenarios that may call for said modifications.

If modifying the initial agreement comes from the will of one of the parties, both parties must reach a mutual agreement. That includes—but is not limited to—deadline extensions, additional requirements, and the previously mentioned modifications.

Additionally, the time taken to discuss contract clauses and possible modifications cannot detract from the deadline determined for the service. If necessary, Assetsoft can extend the deadline if client requests interfere with the development of the project.

Fees and payments

Assetsoft reserves the right to change or modify fees and payments related to the service provided, as defined by the initial agreement. The price, currency, and payment terms must be specified by said agreement. The client agrees to their payment responsibilities as soon as they sign the contract.

Additionally, Assetsoft may request part of the payment in advance if necessary for the service provided. Requirements for earlier charges may include—but are not limited to—logistic purposes, acquiring software and tools, and paying fees directly or indirectly related to the service currently being provided.

How to report breaches and available solutions

Assetsoft guarantees the security of your data and private information as long as the initial measures of the service are not modified, breaking the warranty. The solutions provided by Assetsoft may change depending on the nature of the breach.

Reporting data breaches

Assetsoft provides multiple communication channels for queries and consultancy. The client can use these channels as the first measure for reports. However, hiring a service enables additional support options, all of which are available for reporting multiple issues, including data breaches.

When reporting data breaches, the client is entirely responsible for providing all the information required by Assetsoft to resolve the problem. That includes the estimated time of the breach, signs of the breach, possible sources, and other details that could make the solution more effective. Assetsoft is not liable for issues unresolved due to the lack of information provided by the client.

User passwords

Assetsoft is solely responsible for user passwords set up by the company during the service. Modifying these passwords provided by the company negates any liability by the service provider for data breaches caused by password acquisition by third parties. Assetsoft may agree to provide support in these cases, yet it is not liable.

Additional security features

If not specified by the initial agreement, Assetsoft is not responsible for setting up additional security features. Such features include—but are not limited to—two-factor authentication, password randomization and storage tools, and similar functions. Assetsoft may agree to provide support in these cases, yet it is not liable.

External attacks

Attacks by third parties would not be the responsibility of the service provider unless the security measures provided by the solution were vulnerable. The client is responsible for all malicious software and code downloaded that could compromise and harm their organization. Assetsoft reserves the right to provide support in these cases.

Permission grants and user access

Depending on the service, Assetsoft may be responsible for setting up user permissions during the setup phase. In these cases, Assetsoft is responsible for granting the correct access to users to protect the client’s information.

However, if the client modifies these permissions—or the service does not demand Assetsoft to set up said access—the service provider is not liable for permission-related data breaches.

Software support

Assetsoft is not responsible for providing updates for software not owned by the company. Third-party software supported by Assetsoft is not the property of the company. Updates, upgrades, and support for these systems are the responsibility of their respective providers.

Assetsoft may agree to provide unofficial support during the term of the service, yet it is not responsible for doing so. The company is not responsible for unofficial advice given by the teams if demanded by the client or client-related personnel and entities.

Assetsoft is solely responsible for providing ongoing support and the interactions between the connected software via the provided service. The company is not liable for software-specific issues and requirements outside of the interactions of said software with other systems integrated via the service supplied by Assetsoft.

System backups

Assetsoft is responsible for backing up all information pertaining to the client and the systems about to be integrated by the service. The company is not responsible for backing up systems not related to the service and integration requested by the client. Assetsoft will keep a copy of this backup for security purposes unless otherwise requested by the client during the initial agreement.