Interactive Voice Response or IVR helps automate your initial customer interaction, and when it comes to real estate, it is all dependent on customer interaction. Yes, CRM software integration can help you do some of the customer interaction, but direct voice interaction is equally important to make the whole management process more wholesome.
Voice interaction can help ease your life and better your communication with new tenants, old ones, and prospective clients and vendors too. You can customize your IVR integration plan according to your need and customize the responses based on your business. Obviously, your tenants are filled with questions during onboarding or even during their tenure, or prospective ones call to enquire about your work; having an IVR system to interact with them is the best way to filter some of the excess and unnecessary phone calls.
IVR and real estate
An IVR system can help in guiding your tenants in all impending queries about lease agreements, security deposits, rent delays, maintenance updates, audits, terms of the contracts, etc. How does that work? Many of these calls are very similar to each other, a voice integrated system will have pre-fed answers and solutions to similar questions, and you can save a lot of time without answering redundant questions. You can change these responses and questions according to your convenience and add things if there is any development in business. Want to know how it works? Read the whole article to understand how you need this selection of technology in project management to help you streamline the whole
6 advantages of IVR in real estate property management
Microsoft data says that more than 90% of Americans decide their buying choices based on a company’s customer service options and reputation. If a maximum number of people are so inclined towards excellent customer service, then you should take a step towards it. Here are the top 6 advantages of IVR for real estate. Check them out before you start the integration process.
Save time and communicate remotely
Real estate property managers can save a lot of time by using the IVR system by doing all scheduling, screening, and setting up appointments remotely. As property managers or business owners, you might have thousand different places to be or crises to take care of; that is why having the IVR will help you automate the other tedious yet important tasks. You can do all the regular repetitive communication on the go with a proper IVR and not have to worry about reaching all properties and tenants physically or with individual calls.
Better your tenant relations
When your IVR calling system promptly responds to your tenants and prospective customers, their time feels valued. Many of the problems can also be solved with automated responses; if not solved, then IVR systems can easily schedule appointments or time slots with property managers to connect the tenants through.
As human psychology goes, Salesforce research data on customer service found that 78% of customers get back in business with you even after a mistake, only if your customer service is up to the mark. That is exactly why you need an IVR system; if you respond to customers on time and resolve their issues, you will see lesser tenant turnovers and more lease renewals.
Efficient work and fast disaster recovery
IVR gives your tenants enough space to self-serve themselves on some needs and leaves feedback too. And IVR systems can handle multiple such calls at the same time, unlike conventional phone systems and that helps in the efficient management and faster problem resolution. Your strategy and leadership need to take this into account when they make a selection of technology in project management.
How does it help in disaster recovery? You can set up a separate IVR line during a time of crisis or during year-end CAM reconciliation work to take in the extra load of calls and inquiries from customers to manage the load. All customers will be well looked after and also speed up the resolution process.
Better revenue generation
A single IVR system will handle multiple calls at the same time, which humans and conventional phone systems can not. When you put the overall communication system on an IVR system, then you save a lot of money on overhead costs. You can cut down on labor and employee people to answer the scheduled and only important calls that get filtered through the voice integration system.
Also, responding to customers quickly will get you more business when customers get a better idea about your credibility and agile responsiveness.
Hassle-free communication
There are a thousand different questions that a tenant or customer can have; for a human employee to resolve that, it would need them to go through huge bulks of documents to get to the root of things. They can have the most distinctive and unique questions to ask, like why a particular heating duct in their apartment does not work or gas outlet specifications. Having all this information memorized isn’t a humanly possible task; that is why proper technology implementation can help with it. But an IVR system allows for much information to be pre-set, and hence it allows you to find the exact information you need in no time and minimizes the waiting time of customers.
Keep track of communication with clients
Any proper IVR system has a provision to take down client feedback; keeping track of these can help companies better their services. You can see and analyze which strategies work best for you, which properties or buildings and assets have the highest number of tenant complaints, etc., to know your potential areas of improvement. This will also help in further budgeting and forecasting for the company and help scale growth.
How can Assetsoft help with voice integration?
Real estate property management is readily starting to use voice integration services to manage their tenant relations and business process. It helps them reduce the everyday challenges of customer service and improves brand credibility in the market. This is exactly why, at Assetsoft, we provide end-to-end Voice Response services to all our real estate clients. We will customize the services according to your needs and make them budget-friendly too.
Talk to us to find out more about our services.