Robotic Process Automation (RPA) is rapidly transforming various industries by automating repetitive and rule-based tasks. The airline industry is no exception, and RPA is changing the way airlines manage their operations.
RPA is the use of software robots or bots to mimic humans' actions to execute repetitive and rule-based tasks. In the airline industry, RPA is revolutionizing how airlines manage their operations, enabling them to automate time-consuming and error-prone manual processes.
From scheduling flight information, informing customers about updates, cabin crew scheduling, automated bookings, and check-ins, RPA bots can do a lot. According to case studies, RPA reduces processing costs by 80% across sectors. Making it one of the biggest reasons why people are making this shift.
In this article, we will explore how RPA is transforming the airline industry and the benefits it offers to airlines.
The top 8 uses of RPA in the aviation indsutry
Automated Check-in and Boarding
The check-in and boarding process is a critical part of airline operations, and it can be time-consuming and labor-intensive. RPA can automate the check-in and boarding process by extracting data from various sources, such as passenger information, flight schedules, and seat availability.
RPA bots can extract the data and enter it into the appropriate airline software, reducing the time and effort required for manual check-in and boarding. Automated check-in and boarding also reduce the risk of errors that can occur during manual data entry.
Improved Customer Experience
RPA can also improve the customer experience by automating tasks such as booking confirmations, flight change notifications, and baggage tracking. By automating these tasks, airlines can provide their customers with real-time updates, improving the overall customer experience.
RPA can also automate the creation of personalized offers and promotions, enhancing the customer experience further. How does that help? According to a report by Forbes, USA airports reported around 102,550 complaints from customers in 2020. This was a 568% increase from 2019 data.
Airlines can now use RPA bots to filter through these complaints. Categorize the issues according to the intensity and then have them addressed by other staff. This will make the customer feel more valued and also help to cut the time used to handle each customer issue.
Cost Savings
Automating airline operations with RPA can result in significant cost savings for airlines. RPA bots can work 24/7, eliminating the need for overtime pay or additional staffing during peak periods. RPA also reduces the risk of errors, which can lead to costly mistakes that can impact the bottom line.
By automating airline operations with RPA, airlines can save money while improving efficiency. According to a study by UiPath, a Norwegian airport had only 80 staff and 100,000 invoices to process. They used the correct technology selection in project management. They got custom RPA bots to do the tasks for them. As a result, their efficiency improved by 90% and saved costs of hiring three full-time employees.
Streamlined Flight Operations
RPA can improve flight operations by automating flight scheduling, crew scheduling, and aircraft maintenance tasks. By automating these tasks, airlines can optimize their flight operations, ensuring that their flights run on time and with maximum efficiency. RPA can also monitor flight data and identify potential issues, alerting the airline to potential problems before they become critical.
Improved Safety and Security
Safety and security are critical concerns for the airline industry, and RPA can help improve safety and security by automating tasks such as passenger screening and baggage inspection. RPA can also monitor flight data and identify potential safety or security issues, alerting the airline to potential problems before they become critical.
By automating these tasks, airlines can improve safety and security while reducing the risk of human error. This can be a landmark change in the aviation industry. How so? According to Boeing survey and data reports, more than 80% of aviation accidents and issues are caused due to minor human errors.
Better Supply Chain Management
RPA can also improve supply chain management by automating tasks such as inventory management, procurement, and logistics. By automating these tasks, airlines can optimize their supply chain operations, reducing costs and improving efficiency. RPA can also monitor supply chain data and identify potential issues, alerting the airline to potential problems before they become critical.
Impeccable Regulatory Compliance
Regulatory compliance is a critical concern for the airline industry, and RPA can help improve regulatory compliance by automating tasks such as record-keeping and compliance reporting. By automating these tasks, airlines can ensure that they are meeting all regulatory requirements, reducing the risk of fines or penalties.
Air Traffic Control
Bad air traffic control (ATC) results in flight delays and excess fuel usage, and passenger rage, but it also has a financial impact on most countries. According to news reports by the Economist, the European economy lost close to $21 billion in 2017 due to bad ATC management. This largely impacts aviation companies, the global economy, and general air traffic.
According to multiple research reports, this issue can be rightly addressed by the use of RPA systems. A case study about RPA bots says that the use of these bots can help improve the number of landings in each airport. It can also help minimize unforeseen disasters like collisions and bad weather areas.
Are RPA bots here to stay?
RPA is transforming the airline industry by automating repetitive and rule-based tasks, improving the customer experience, reducing costs, improving flight operations, improving safety and security, improving supply chain management, and improving regulatory compliance.
Airlines that implement RPA in their operations can achieve significant benefits, improving their efficiency and effectiveness while reducing costs.
As RPA continues to evolve and improve, we can expect to integrate similar bots into the real estate business too. From automating accounting work, taking care of customer queries, and releasing invoices, a lot of these features can also come to use in the real estate sector.
UiPath-developed RPA bots are here to stay, and they are reforming the way we do business across all sectors. The time for digital transformation is here, and it is now. Get in touch with our team to reap the benefits of this latest tech and transform your business.